Shipping policy

By placing an order through theplanthalo.com you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

 

Delivery Terms

Transit Time Domestically:

In general, domestic shipments are in transit for 4-8 days. 

Transit time Internationally:

Generally, orders shipped internationally are in transit for 7-13 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

 

Dispatch Time

Orders are usually dispatched within 1-3 business days of payment of an order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 If your order is taking longer than outlined in this policy, you may be eligible for compensation. Contact us - support@theplanthalo.com.

General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time, there may be a stock discrepancy and we will not

be able to fulfill all your items at the time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the back-ordered item or if you would prefer for us

to process a refund.

 

Warranty Information

ThePlantHalo grow lights are covered by a 1-year warranty. If your PlantHalo fails within the covered time period, contact us - support@theplanthalo.com requesting a warranty replacement.

 

Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been processed (24 Hours).

The customer is responsible for making changes to their delivery address with their local carrier once the package has been shipped.

 

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

 

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer

service with the next steps.

 

Sales Tax

Sales tax is included in the original pricing of all products.

 

Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations within 24 hours after order placement. If an order has already been dispatched, please refer to our return/refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

 

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

 

Process for package lost in transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the package lost.

 

Customer service

For all customer service inquiries, please email us at

support@theplanthalo.com